Patient reviews
What patients tell us, good and critical
Feedback changes how we staff, schedule, and explain. Here's a sample of recent comments from across the system, and what we do with every one.
Recent comments
In patients' own words
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Pediatrics
“The nurse line picked up at 2 a.m. and told me my son's fever could wait for the clinic in the morning. It could. He was seen by 9:15 and the nurse called the next day to check on him.”
Jessica M. Cedar Landing Clinic · September 2026
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Cardiology
“Dr. Mensah drew my heart on a piece of paper so I'd understand the stent. No doctor had ever explained anything to me that clearly.”
Ron T. Medical Center · August 2026
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Maternity
“We toured the Birth Center at 36 weeks, so at 3 a.m. I knew exactly which door to use. The triage nurse was waiting for us.”
Alana P. North Hospital · August 2026
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Orthopedics
“I rolled my ankle on a Tuesday and walked out of the orthopedic walk-in with an X-ray, a boot, and a therapy booking. No ER bill.”
Marcus D. Cedar Landing Clinic · July 2026
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Cancer care
“My infusions moved to East, so I'm 12 minutes from home instead of 40. My navigator handled the whole switch and I didn't fill out a single form.”
Linda K. East Hospital · July 2026
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Emergency
“The wait in the ER was long on a Saturday night, and I wish someone had given us more updates. The care itself was excellent, and they explained everything before we left.”
Priya S. Medical Center · June 2026
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Billing
“The billing office went through my bill line by line, found a duplicate charge, and set me up with a payment plan on the same call.”
Tom R. Phone · June 2026
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Surgery
“An interpreter was with my mother within minutes. She understood every step of her surgery, and so did I.”
Hoa N. Medical Center · May 2026
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Behavioral health
“Video visits for my therapy sessions mean I don't have to take half a day off work. Same therapist every time.”
Chris B. Video visit · May 2026
Demo site: these are sample comments written for this design, not real patients.
How we handle feedback
What happens after you tell us
A comment only matters if someone acts on it. These are the rules every Riverbank unit follows.
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Every comment is read
Unit managers read every comment about their area each week and share the patterns at their team huddle.
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Critical ones get a call
If you tell us something went wrong and leave a number, a patient advocate calls you within two business days.
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No rewards for reviews
We never offer gifts, discounts, or favors in exchange for a review, good or bad.
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Privacy comes first
We never reply to a public review with any detail about your health or visit, even if you shared it first.
Had a visit with us recently?
Tell us what went well and what didn't. Choose "Compliment or concern about care" on the contact form and a patient advocate will read it.
Find care
Not sure where to start? That's what the guide is for.
Answer two questions and we'll point you to the right front door (the ER, urgent care, a clinic, or a nurse on the phone) and explain why.
Or call the 24/7 nurse line: (616) 555-0119