Emergency? Call 911. Not sure where to go? Start with the guide.
Request an appointment 24/7 Nurse Line: (616) 555-0119
Patients & visitors
Hours, parking, records, and money questions, answered the way we'd want them answered for our own families.
Visiting
Visitors are part of care, not an interruption to it. General hours are 8 a.m. to 8 p.m. daily at all three hospitals, with a few unit rules worth knowing.
300 Monroe Avenue NW, Grand Rapids, MI
8 a.m. to 8 p.m. daily. ICU quiet hours are 2 to 4 p.m., with two visitors at a time at the bedside.
4820 Alpine Ridge Parkway, Comstock Park, MI
8 a.m. to 8 p.m. daily. The Family Birth Center welcomes one support person around the clock.
6200 Cascade Meadows Drive SE, Grand Rapids, MI
8 a.m. to 8 p.m. daily. The Infusion Center welcomes one companion per visit.
Children are welcome with an adult. During respiratory-illness season, units may post temporary masking or visitor limits at the door. The front desk at each hospital has today's status.
Parking & wayfinding
Every Riverbank building uses the same signage system: two-digit department codes on every sign, in every elevator, on your appointment reminder.
Medical Center
Monroe Avenue ramp, $4 flat for patients and visitors. Free valet at the main entrance, 7 a.m. to 7 p.m.
North Hospital
Free surface parking at every entrance, with stork spaces reserved at the Birth Center door.
East Hospital
Free surface parking steps from the door, with accessible spaces at both entrances.
Wheelchairs wait at every entrance, and volunteers at the main desks will walk you to your department. Just ask. Accessible parking sits within 100 feet of every public entrance.
Interpreters
Professional medical interpreters, including American Sign Language, are available at every location and on every phone line, at no cost, around the clock. Tell any staff member the language you need; please don't rely on family members to interpret medical conversations.
Billing & financial assistance
One billing office for the whole system, plain-language bills, and a financial-assistance policy we publish instead of hiding: care first, paperwork second, dignity always.
| Household income | What you pay |
|---|---|
| At or below 200% of the federal poverty level | 100% off: care is free |
| 201% to 300% of the federal poverty level | 75% discount |
| 301% to 400% of the federal poverty level | 50% discount |
| Above 400%, with high medical costs | Case-by-case hardship review |
The application is two pages, and a financial counselor will fill it out with you by phone. Approval covers the past six months of bills as well as future care. Call (616) 555-0132 weekdays 8 to 5, or ask any front desk to page a counselor during a visit.
One number handles billing for every Riverbank location: (616) 555-0132, weekdays 8 to 5. A real person walks through the bill line by line, and if something's wrong, they fix it on the call instead of mailing you a new mystery.
Yes. Ask your care team or call the billing office with your procedure name and insurance details. Estimates arrive within two business days, in writing, in plain language.
Tell us. That's the whole point of the financial assistance program. Emergency care is never delayed or denied over ability to pay, payment plans start at $25 a month with zero interest, and we never sell debt to collectors while an assistance application is open.
No. Registration happens at the bedside after you've been seen. Bring a card if you have one; if you don't, financial counselors will help you apply for coverage you may already qualify for.
Find care
Answer two questions and we'll point you to the right front door (the ER, urgent care, a clinic, or a nurse on the phone) and explain why.
Or call the 24/7 nurse line: (616) 555-0119