Where should I go?

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Emergency Department

For injuries and illness that threaten life or limb. Open 24/7 at all three Riverbank hospitals, with no appointment and treatment before paperwork.

Why this door

Emergency departments have the equipment and specialists that clinics don't: trauma teams, stroke response, and operating rooms on standby.

Life-threatening emergency: 911

Where

• Riverbank Medical Center 300 Monroe Avenue NW, Grand Rapids, MI Hospital & ER open 24/7 · visitors 8 a.m. to 8 p.m.
• Riverbank North Hospital 4820 Alpine Ridge Parkway, Comstock Park, MI Hospital & ER open 24/7 · birth center support person anytime
• Riverbank East Hospital 6200 Cascade Meadows Drive SE, Grand Rapids, MI Community ER open 24/7 · Infusion Center Mon to Sat

If things change: If someone may be dying, don't drive. Call 911 so treatment starts in the ambulance.

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Urgent Care

Walk-in care for minor illness and injury that can't wait for an appointment, like sprains, cuts that need stitches, fevers, and infections. X-ray on site.

Why this door

You'll usually be seen in under an hour and pay a fraction of an ER visit. It's the right choice when it hurts but isn't dangerous.

Where

• Riverbank Urgent Care at Mill District 415 Millwright Street SW, Grand Rapids, MI Walk in daily 8 a.m. to 8 p.m., including holidays

If things change: If symptoms get worse, like trouble breathing, confusion, or bleeding you can't stop, go straight to the ER or call 911.

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Same-Day Primary Care

Same-day appointments held every morning at our Cedar Landing and Westbrook clinics. Call by 10 a.m. and a clinic team sees you today.

Why this door

For flare-ups and new symptoms that should be seen today, your clinic sees you with your history, your medicines, and your chart in hand.

Where

• Riverbank Clinic at Cedar Landing 1140 Cedar Landing Boulevard NE, Grand Rapids, MI Weekdays 7 a.m. to 7 p.m. · Sat 8 a.m. to 1 p.m.
• Riverbank Clinic at Westbrook 2210 Westbrook Commons Drive SW, Wyoming, MI Weekdays 7:30 a.m. to 6 p.m.

If things change: If you can't get through or symptoms get worse tonight, urgent care is open daily until 8 p.m.

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Primary Care Appointment

A scheduled visit with a family doctor, internist, or senior care doctor at any of our three clinics, usually within a few days.

Why this door

Ongoing and repeat problems deserve a doctor who knows your history, not a one-off visit. This is where a real plan gets made.

Where

• Riverbank Clinic at Cedar Landing 1140 Cedar Landing Boulevard NE, Grand Rapids, MI Weekdays 7 a.m. to 7 p.m. · Sat 8 a.m. to 1 p.m.
• Riverbank Clinic at Westbrook 2210 Westbrook Commons Drive SW, Wyoming, MI Weekdays 7:30 a.m. to 6 p.m.
• Riverbank Clinic at Maple Grove 870 Maple Grove Road, Rockford, MI Weekdays 8 a.m. to 5:30 p.m.

If things change: If things change before your appointment, call the 24/7 nurse line. They can move you up or point you somewhere else.

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Pediatrics

Same-day sick visits and scheduled care with pediatricians at Cedar Landing and Maple Grove. Call by 10 a.m. for a same-day slot.

Why this door

Children do best with clinicians trained for children: the right doses, the right equipment, and a team that puts kids at ease.

Where

• Riverbank Clinic at Cedar Landing 1140 Cedar Landing Boulevard NE, Grand Rapids, MI Weekdays 7 a.m. to 7 p.m. · Sat 8 a.m. to 1 p.m.
• Riverbank Clinic at Maple Grove 870 Maple Grove Road, Rockford, MI Weekdays 8 a.m. to 5:30 p.m.

If things change: A fever in a baby under 3 months always means the ER. When you're unsure, the nurse line takes calls about kids around the clock.

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OB Triage Line

If you're pregnant and something feels wrong, like bleeding, leaking fluid, less movement, or a severe headache, call the 24/7 OB triage line first.

Why this door

Labor nurses at the Family Birth Center answer directly, know what's normal at every week of pregnancy, and will tell you exactly where to go.

OB triage (24/7): (616) 555-0163

Where

• Riverbank North Hospital 4820 Alpine Ridge Parkway, Comstock Park, MI Hospital & ER open 24/7 · birth center support person anytime

If things change: Heavy bleeding or sudden, severe symptoms in pregnancy: call 911. Urgent care is never the right door during pregnancy.

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Behavioral Health

One access line for therapy and psychiatry. First appointments within two weeks, in person at Maple Grove or by video.

Why this door

Anxiety, low mood, and overwhelm are health conditions, not personal failings. Like most conditions, they're easier to treat when you start sooner.

Access line (weekdays 8 to 6): (616) 555-0147

Where

• Riverbank Clinic at Maple Grove 870 Maple Grove Road, Rockford, MI Weekdays 8 a.m. to 5:30 p.m.

If things change: In a mental health crisis, call or text 988 (Suicide & Crisis Lifeline) any hour, or call 911 if someone is in immediate danger.

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24/7 Nurse Line

A registered nurse answers day and night, walks through your symptoms using clinical triage steps, and points you to the right level of care.

Why this door

When you're not sure, five minutes with a nurse beats an hour of guessing, and the call is free.

Nurse line (24/7): (616) 555-0119

If things change: The nurse line gives guidance, not treatment. If the nurse says go to the ER, go. If things turn severe during the call, hang up and dial 911.