Emergency? Call 911. Not sure where to go? Start with the guide.
Request an appointment 24/7 Nurse Line: (616) 555-0119
About Riverbank
Riverbank began as three separate community hospitals. Today it's one system with one medical record, one standard of care, and one simple goal: get every patient to the right door the first time.
Our story
For most of the last century, the Grand River valley had three good hospitals that didn't talk to each other. A patient seen in one ER started from zero at the next. Test results were faxed, then faxed again.
In 2009 the three joined as Riverbank Health. The first big decision wasn't a new building. It was a promise: one medical record at every door, so patients tell their story once. That record went live in 2016.
Everything since follows the same idea. The care guide, the posted wait times, the same-day slots, and the nurse line that answers at 3 a.m. all exist to make the system feel like one place, even when you walk in through seven different doors.
Milestones
1921
Grand River Hospital opens on Monroe Avenue with 60 beds and a nursing school on the top floor.
1958
North Hospital opens to serve the fast-growing northern townships, with the valley's first maternity ward.
1994
East Hospital opens as a community hospital with a 24-hour emergency department.
2009
The three hospitals join as Riverbank Health and open the first neighborhood clinic at Cedar Landing.
2016
One medical record goes live at every location, so patients tell their story once.
2026
The East Infusion Center doubles in size and the orthopedic walk-in opens at Cedar Landing.
What we value
Values that never change a schedule, a budget, or a policy are just decoration. These four change all three.
Wherever a patient walks in, whether the ER, a clinic, or the phone line, we own getting them to the right care instead of sending them away.
Care a patient can't understand is only half delivered. We explain, we check, and we explain again.
Three hospitals and four clinics share a single chart. Hand-offs are where mistakes hide, so we designed most of them away.
The patient without insurance and the well-insured one get the same medicine, the same manners, and the same follow-up call.
Our team
Every program director at Riverbank keeps a clinical schedule. Decisions about care get made by people who give it.
Family Medicine
Medical Director, Neighborhood Clinics
Dr. Varga has led the Cedar Landing practice for nine years and still holds same-day slots every morning for her own patients.
Advanced Heart Failure
Director, Heart Failure Program
Dr. Solheim runs the heart failure clinic, where every patient who goes home is seen again within seven days. She wrote that rule.
Emergency Medicine
Chief of Emergency Medicine
Dr. Reyes directs the Level II trauma program downtown and chairs the stroke response committee across all three ERs.
Medical Oncology
Director, Cancer Care
Dr. Yusuf sees every new diagnosis within five days and gives each patient her team's direct line. No phone trees in cancer care.
Obstetrics & Gynecology
Medical Director, Family Birth Center
Dr. Beaumont delivers at the Family Birth Center and asks every expectant family to tour it and meet the triage nurses by week 36.
Neurology
Medical Director, Stroke Program
Dr. Lindqvist splits his week between the stroke unit downtown and the headache clinic at East.
Nursing at Riverbank
Nurses are the people patients spend the most time with, so we staff, schedule, and train around them.
In the community
Financial assistance
No one is denied emergency care over money. Discounts reach 100% based on household income, and the policy is published, not hidden.
How assistance worksLanguage access
Trained medical interpreters, including American Sign Language, are free at every location and on every phone line, at any hour.
Interpreter servicesCare close to home
Seven doors across the valley, placed so that no one is more than fifteen minutes from a Riverbank ER or clinic.
Find a locationFor referring clinicians
The physician referral line connects you with an on-call specialist, books urgent consults, and sends visit notes back to your office. Same-week appointments are held in cardiology, orthopedics, and cancer care for referred patients.
Find care
Start with the care guide or request an appointment. Either way, a real person follows up, and your record is ready when you arrive.
Or call the 24/7 nurse line: (616) 555-0119