Straight answers to common questions

Start with the care guide on this site. It asks first whether anything is an emergency, then two quick questions, and tells you which door fits and why. You can also call the 24/7 nurse line. If someone may be in danger, call 911.

Some insurance plans require one and some don't. Call the department or ask your primary care doctor, and we'll check your plan for you. Cancer care, maternity, and behavioral health all accept self-referrals.

Most of our clinics are. The doctor directory shows who is accepting new patients right now, and the appointment request form lets you ask for a first visit.

Yes, for many follow-ups, medicine checks, and behavioral health visits. Your care team will tell you when an in-person visit is the better choice.

Same-day sick visits are held every morning at Cedar Landing and Westbrook, so call by 10 a.m. New-patient visits usually happen within a few days to two weeks, depending on the specialty.

Bring a photo ID, your insurance card if you have one, a list of your medicines (or the bottles), and any recent test results from outside Riverbank.

Call the main line at (616) 555-0180 or use MyRiverbank. Please let us know 24 hours ahead so another patient can use the time.

A scheduler calls or texts you within one business day to offer times. Your appointment isn't booked until you confirm one of them.

We work with most major plans, plus Medicare and Medicaid. Plan details change, so call billing with your plan name before a scheduled visit and we'll check your coverage.

Ask about financial assistance. Emergency care is never delayed over ability to pay. Discounts go up to 100% based on household income, and payment plans start at $25 a month with no interest.

Yes. Call billing with the procedure name and your insurance details. You'll get a written estimate in plain language within two business days.

8 a.m. to 8 p.m. daily at all three hospitals. The Family Birth Center welcomes one support person around the clock, and ICU quiet hours are 2 to 4 p.m.

Parking is free at North, East, and every clinic. Downtown, the Monroe Avenue ramp is a $4 flat rate for patients and visitors, and valet at the main entrance is free from 7 a.m. to 7 p.m.

Yes. Trained medical interpreters, including American Sign Language, are free at every location and on every phone line, at any hour.

It's our patient portal. It shows test results, visit notes, bills, and messages from every Riverbank location in one place, because we keep one medical record.

Ask at any front desk, use MyRiverbank, or send a request through the contact page. Copies are free for patients and ready within five business days.

Yes, with your permission. You can set up family access in MyRiverbank or sign a release form at any front desk.