Asked at the front desk daily
Questions, answered plainly
If the answer isn't here, call us. A human picks up 7 days a week. For an emergency, call 911.
Is this the right place for an emergency?
No. Call 911 or go to the nearest ER for chest pain, stroke signs, severe trouble breathing, bleeding that won't stop, a head injury with passing out, or a severe allergic reaction. If you come to us and need the ER, we waive our fee and call ahead.
Do I need an appointment?
No. Every clinic takes walk-ins, always. Saving your spot online holds your place in that clinic's line so you can wait at home. Walk-ins and saved spots share one line, in arrival order.
Are the wait times guaranteed?
No. The numbers on this demo site are samples. On a live site they would be estimates of the time until you see a provider, not a promise. Someone sicker may be seen first, and waits can change quickly.
What ages do you see?
Six months and up at every clinic. Children under 18 need a parent or legal guardian at the visit.
What does a visit cost?
Self-pay: a clinic visit runs $129 to $189, a virtual visit $69 to $89, and a sports physical $40 to $55. Add-ons have posted ranges too, and you approve each one first. With insurance, you usually pay your plan's urgent care copay or cost share.
Do you take my insurance?
We work with most major health plans, including Medicare and Medicaid plans. Networks change, so call us or your plan to confirm. On a high-deductible plan? Ask us to quote self-pay too.
Can you do X-rays?
Yes. Northland, Eastgate, and Westerville have digital X-ray on site. Your provider reads it during the visit, and a radiologist reviews it within a day at no extra cost. Downtown sends imaging to Eastgate, about 15 minutes east.
Can I get a prescription?
Yes, when it's the right treatment. Providers send prescriptions straight to your pharmacy. We don't prescribe controlled medicines at virtual visits.
Will you write a work or school note?
Every visit includes one at no extra charge, clinic or virtual. Just ask your provider.
How do virtual visits work?
Save a video slot, get a text link, and see a provider from your phone or laptop, every day 8 a.m. to 8 p.m., for $69 to $89. If we can't treat you safely by video, you don't pay. If we send you to a clinic the same day, what you paid becomes a credit.
Do you offer payment plans?
Yes. Any balance over $100 can be split into three monthly payments with no interest. Set it up at the front desk before you leave.
Can someone else save a spot for me?
Yes. The form asks who the visit is for. Parents save spots for kids all day long; just remember a guardian needs to come to the visit.
Still wondering something?
Call (614) 555-0110 or send a note from the contact page.
One line, no surprises
Feel bad? Don't wait around about it.
Check the wait board, save your spot, and wait at home instead of in a lobby. Walk-ins are always welcome too. For an emergency, call 911.
Rather talk? (614) 555-0110. A human answers, 7 days a week.