Our story · four clinics, one standard
Built to fix the waiting room
Express Care started with one clinic on Morse Road and one idea: tell people roughly how long, tell people how much, then take good care of them.
Why we exist
Nobody should have to guess
Our founders worked in emergency rooms where half the lobby had a sprain, a sore throat, or a cut that needed six stitches. Those patients waited for hours and then got a bill nobody could explain.
So the first Express Care did two simple things: a board by the door showing roughly how long the wait was, and a price list taped up at reception. People noticed. They started asking for the list before they asked for the bathroom.
Four clinics later, the rules are the same. You see the wait estimate, you see the price range, and nothing happens until you say yes.
The route so far
One line, six stops
We grew the way a transit map does: one stop at a time, each one added because people in that part of town needed it.
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Stop 1
One clinic on Morse Road
Northland opens with six exam rooms, one X-ray room, and a whiteboard by the door showing roughly how long the wait is.
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Stop 2
Prices go on the wall
Self-pay price ranges get printed and taped up at reception. Patients start asking for the list before they ask for the bathroom.
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Stop 3
Downtown opens at 7 a.m.
A clinic for the before-work visit, two blocks from the statehouse.
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Stop 4
Eastgate: imaging + employers
A full X-ray suite and a team for work physicals, drug screens, and work injuries.
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Stop 5
Westerville joins the map
The quiet one, with a kids' corner and a back door straight into reception.
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Stop 6
Virtual visits, every day
The same providers by video, 8 a.m. to 8 p.m., for the visits that don't need hands-on care.
The rules we run on
Four rules, every clinic
Say the wait out loud
We show an estimate, not a promise. If someone sicker comes in, they go first, and we tell you why.
Say the price first
Price ranges are posted. Your exact price is quoted before anything happens, and add-ons need your yes.
Send you elsewhere when that's right
If the ER or a specialist is the better answer, we say so, waive our fee, and call ahead.
Kind and quick, in that order
Moving fast is never a reason to skip a question. Every visit ends with a plan you can repeat back.
Who runs each line
The people in charge
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Kenneth Luong, MD
Medical director, Northland
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Amina Suleiman, MD
Medical director, Downtown
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Elena Marsh, MD
Medical director, Eastgate
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Maya Arroyo, PA-C
Site lead, Westerville
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Dev Acharya, MD
Virtual care lead
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Tomás Rivera, DNP
Employer health program lead
What we're not
We are not an emergency room
Urgent care is for minor illness and injury. For any of these, call 911 or go to the nearest ER. Don't drive yourself, and don't save a spot.
- Chest pain or pressure
- Signs of stroke: face droop, arm weakness, slurred speech
- Severe trouble breathing
- Bleeding that won't stop
- Head injury with passing out
- Severe allergic reaction (throat swelling)
One line, no surprises
Same rules at every door.
Pick the clinic closest to you, check the wait board, and save your spot. Walk-ins are always welcome too.
Rather talk? (614) 555-0110. A human answers, 7 days a week.