Newborns to teens
Sick visits
Same-day slots, held every weekday morning
Fevers, ear pulls, wheezes, rashes and the mysterious 'just not themselves'. We hold same-day appointments every weekday morning so sick kids see their own clinic.
Before anything else
- Call 911 or go to the nearest emergency department if your child is struggling to breathe, unusually unresponsive or hard to wake, having a seizure, badly injured, or if your instincts say emergency.
- Call our 24/7 nurse advice line at (613) 555-0199 for urgent worries that can't wait. A registered nurse will help you decide what to do next.
- This tool helps you prepare for a booked visit. It does not assess symptoms and should never delay care your child needs now.
What to expect
How we approach sick visits
When your child is unwell, you want your own clinic, not a waiting room of strangers. We protect same-day slots at both clinics every weekday morning for exactly this.
Call when we open and we will usually find you a time that day. Young babies get priority, so mention their age when you call.
What's included
- Same-day sick appointments at both clinics, weekday mornings
- Saturday morning sick visits at Westboro
- A 24/7 nurse advice line for worries that can't wait until morning
- A plain-language home-care plan with clear return-if instructions
- A follow-up booked before you leave when something needs watching
How it works
Four steps, no surprises
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1. Call when we open
Phones open at 8 am. Tell us your child's age and what's going on, and we will offer the earliest slot.
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2. A focused exam
Your clinician examines the problem you came for, with your child's full chart in front of them.
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3. A plan you can follow
What to do at home, what to watch for, and exactly what should bring you back.
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4. A note to your home clinician
So the person who knows your child best always knows what happened.
Same-day slots, both clinics
Phones open at 8 am. Call the clinic closest to you and mention your child's age.
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Westboro clinic
Monday to Thursday: 8:00 am to 6:00 pm
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Orléans clinic
Monday to Friday: 8:30 am to 5:30 pm
Outside clinic hours, registered families can call the nurse line at (613) 555-0199, day or night.
Who you'll see
Clinicians who focus on this
Questions parents ask
Good to know
Should I call the clinic or go to emergency?
For an emergency, call 911 or go to the nearest emergency department. If you are not sure how urgent something is, call our nurse line any time, day or night. A registered nurse will help you decide what to do next.
Can we do a sick visit by video?
Sometimes. Follow-ups, some rashes with good photos and medication questions often suit a video call. Anything that needs a hands-on exam gets an in-person slot, and we will tell you which is which when you call.
What should I bring?
A short timeline: when it started, the highest temperature, and any medicine you gave and when. Photos of a rash that comes and goes are very helpful.
More answers on the FAQ page, or ask us directly.
Sick today? Call when we open.
Same-day slots open at 8 am at both clinics. New to Sunside? You can register online in five short steps for next time.