The questions parents actually ask

Yes. Both clinics are welcoming newborns through teens. Register online in five short steps, or call the clinic, and we'll book a first visit and help you transfer any records.

Usually, yes. We hold same-day sick appointments every weekday morning at both clinics. Call when we open and we'll fit you in. If you're worried outside clinic hours, the nurse advice line answers 24/7. For emergencies, always call 911.

Call our 24/7 nurse advice line at (613) 555-0199. A registered nurse will help you decide whether it can wait for a morning appointment or needs care now. If your child has trouble breathing, is unusually unresponsive, has a seizure, or you believe it's an emergency, call 911 or go to the nearest emergency department first.

For Ontario families, routine and sick visits are covered by OHIP, so bring your child's health card. Families with other coverage, such as another province's card or private insurance, can ask the front desk what applies. Some paperwork (certain camp or travel forms) carries a small administrative fee, and we post that list at reception and in the portal before anything is charged.

We follow the routine childhood schedule recommended by public-health experts. In Ontario that's the publicly funded provincial schedule, which works much like the CDC and AAP schedule in the United States. Your pediatrician will confirm exactly what your child needs at each visit.

Yes, and you can ask us anything. We recommend routine immunization for every child who can receive it because the evidence is strong. That's also why we'd rather answer your hardest questions patiently than see a family avoid care. Kids behind on doses get a catch-up plan, not a guilt trip.

Within two business days of coming home, sooner if the hospital or midwife asks. Weight checks and feeding follow-ups happen as often as your baby needs in the first weeks.

We'd love that. We run short prenatal meet-and-greets so you can see the space, meet a clinician and ask how the first weeks work. Book one through the contact page.

Tell us the previous clinic when you register and sign one transfer form at your first visit (or through the portal). We request the records directly and let you know when they arrive.

Yes, for concerns that suit a video call: follow-ups, some rashes with good photos, medication questions and teen check-ins. Anything that needs a hands-on exam gets an in-person slot, and we'll tell you which is which when you book.

From about age twelve, part of every visit is one-on-one with the clinician, and we explain confidentiality to both of you in plain terms at the start. Parents stay closely involved. Teens just get room to speak for themselves too.

Yes. Bring forms to any visit and we'll usually complete them on the spot. If a form needs its own appointment or carries an administrative fee, we'll say so up front.