New patients
Welcome to Sunside. Joining takes two easy steps.
Both clinics are welcoming new families, from newborns to teens. Register your child online, then use the visit-prep tool to get ready for the first appointment.
Step 1
Register your child online
Five short steps, about four minutes. We call you back within one business day to book the first visit.
- 1. Your child
- 2. Parent or guardian
- 3. Health coverage
- 4. First visit
- 5. Review
Step 2
Get ready for the visit
Two questions build a checklist for your child's first appointment: what to bring, what happens and how long it takes.
Before anything else
- Call 911 or go to the nearest emergency department if your child is struggling to breathe, unusually unresponsive or hard to wake, having a seizure, badly injured, or if your instincts say emergency.
- Call our 24/7 nurse advice line at (613) 555-0199 for urgent worries that can't wait. A registered nurse will help you decide what to do next.
- This tool helps you prepare for a booked visit. It does not assess symptoms and should never delay care your child needs now.
The visit-prep tool
Step 1 of 2
Your visit plan
What to bring
Tick items off as you pack. This list remembers where you left it.
What to expect
Checklist in hand? Let's get you booked.
This tool offers general preparation guidance only. It isn't medical advice and it never assesses symptoms. When in doubt, call us.
The first visit, start to finish
Four steps, no surprises
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1. Register
Register online in five short steps, or call the clinic. Both clinics are taking new patients, so the answer to 'are you taking new families?' is yes.
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2. We call you back
Our front desk calls within one business day to book the first visit at the clinic you chose. A short health-history form follows by email. Prefer paper? We keep copies at the desk.
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3. Records, transferred for you
Sign one transfer form and we request your child's records from the previous clinic directly. You don't chase anything.
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4. The visit itself
First visits are booked long on purpose: history, exam, growth review and enough time for every question on your list. You leave with the next visit already planned.
About forms and coverage
- Registration online (or by phone), then a short health history by email before your first visit
- Consent to transfer records: one signature, and we handle the rest
- School, daycare, camp and sports forms: bring them to any visit
- For Ontario families, visits are covered by OHIP. Other coverage? The front desk explains what applies before your visit, and a short list of form fees is posted at reception
Expecting a baby?
Book a free prenatal meet-and-greet: see the clinic, meet a clinician, and ask how the first weeks work before there's a car seat in your hallway. Newborns are seen within two business days of coming home.
Prefer a person to a form?
Call either clinic and our front desk will register you, book your first visit and answer everything the internet couldn't.