FAQ
Questions, answered plainly.
The things people ask at the desk, including the one about who actually owns this place.
Starting out
I have not worked out in years. Is this the right place?
Yes. Start with Foundations, tell the coach what worries you, and scale every move. About a third of our members started from zero.
How does the free week work?
Seven days of unlimited classes starting on your first class. No card needed to book. If you do not join, nothing renews.
What should I bring to my first class?
Water, shoes you can move in and 15 minutes. Arrive early so a coach can show you around and ask about injuries.
How old do I need to be?
Sixteen and up, with a parent or guardian's signature under 18. Prime 55+ classes are for members 55 and older.
Classes
How many people are in a class?
Up to 14 in most classes, 12 in Prime and 6 in Foundations. Every class has at least one coach on the floor.
Do I need to book?
Yes, so we can cap class sizes. Book in the Homestretch app or at the desk, up to 7 or 14 days ahead depending on your plan.
What if I have an injury or I am pregnant?
Talk to your doctor first, then tell the coach before class. Coaches adjust moves for you, but they do not diagnose or treat injuries.
Can you promise I will lose weight?
No, and be wary of anyone who does. Results depend on sleep, food, stress and consistency. What we promise is good coaching and a plan you can stick to.
Memberships and billing
Is there a contract?
No. Every membership is month to month with 30 days' notice to cancel. The full rules are on the Memberships page.
Are there any fees I should know about?
A $49 enrollment fee (often waived), late-cancel and no-show fees, and an optional freeze fee. Every fee is listed on the Memberships page.
Can I freeze my membership?
Yes, for $10 a month, up to 3 months a year. Medical freezes are free with a note.
How do I cancel?
Tell us in person, by email or in the app at least 30 days before your next billing date. No cancellation fee and no phone call required.
This studio and the Homestretch brand
Who owns this studio?
Andre Whitlock, through his company Whitlock Strength LLC. Homestretch Brookside is independently owned and operated under a franchise agreement with Homestretch Franchising, Inc.
What does the Homestretch brand decide, and what does Brookside decide?
The brand sets the class programming, coach certification, the app and the free-week offer. Andre decides the timetable, the coaches he hires, prices, local offers and how the studio is run day to day.
Can I take classes at other Homestretch studios?
Usually, as a drop-in. Each studio is separately owned and sets its own guest rules, so check with that studio first.
Do gift cards work at other Homestretch studios?
No. Gift cards bought here work at Homestretch Brookside only.
Who do I talk to if something goes wrong?
Andre or Sam, here at the studio. Billing, refunds and complaints are handled locally, not by a national call center.
Free week · Brookside
Your first week is on us.
Seven days of unlimited classes, Foundations included. Book online in five short steps, or call the desk and Sam will set it up.
First-time visitors 16+. Free week must start by December 31, 2026. No card needed to book, nothing renews.