Reviews, with the four-stars left in

“Quoted $95 to $140 plus the $85 overnight fee on the phone. Invoice said $220. Picked the lock in about six minutes, checked my ID against my mail before starting. Exactly what the website says happens.”

“Five cylinders rekeyed to one key. The math on the invoice matched the price book on their site line for line: $125 for the visit and first two, $24 each after. Handed me the old pins in a little bag.”

“Great work, honest price, and they wiped the factory codes in front of me. Four stars only because the arrival window was 2 to 4 and they rang at 3:50. They did call at 3 to warn me, which I appreciated.”

“Dealer wanted $612 plus a tow. Cardinal quoted $240 to $420 plus the all-keys-lost fee by VIN, charged $389 total, done in the parking deck at work. The fob has worked flawlessly for months.”

“They put the ANSI grade of the hardware on the quote, which no other shop I called would do. Install was clean, and they re-hung the door closer while they were at it without charging extra.”

“Half my key snapped off in a 1940s mortise lock. The tech got it out without drilling and talked me out of replacing the lock. Said it just needed graphite. Charged the extraction, nothing else.”

“The $40 evening adder stung a little, but it's the same number printed on their website, so it's fair. In the car in under fifteen minutes with no damage. Would call again, maybe before 6 pm.”

“As a woman alone in the house I appreciated the ID check going both ways. He showed me his licence card before I'd even asked, and told me to look up the number while he set up.”

“They refused to quote our 14-door master system over the phone, which annoyed me for about a day. Then the paper design showed two doors we didn't need to touch. Final price came in under the ballpark I had from a chain.”

“Told me straight on the phone: Carrboro is the edge of their area, 40 to 70 minutes, plus the Sunday $85. Showed up in 55, price to the dollar. Honesty about the wait is why I'm writing this.”