lockout line · answered 24/7
Locked out? Don't read. Call.
One call gets you the price range, the after-hours adder if one applies, and the honest arrival window, all before a van moves. Everything below is the same promise, written down.
- house or apartment lockout · $95–$140
- business lockout · $110–$160
- car lockout · $85–$135
- broken key extraction · $85–$125
daytime totals, trip fee included · evenings + $40 flat · overnight/Sun + $85 flat
arrival windows · quoted from where the van is
How long you'll actually wait
These are the windows we quote in a normal week. The dispatcher confirms yours on the call from the van's real position. If we can't make it worth your wait, we'll say so and you can call someone closer. No hard feelings.
Durham core
20 to 40 min for lockouts
Downtown · Old West Durham · Trinity Park · Duke Park · Watts-Hillandale
North & East Durham
30 to 50 min
Braggtown · Gorman · Merrick-Moore · Falconbridge
RTP & South Durham
30 to 55 min
Research Triangle Park · Parkwood · Southpoint · Hope Valley
Neighbor towns
40 to 70 min
Chapel Hill · Carrboro · Hillsborough · North Morrisville
while the van is rolling
Five things to have ready
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01
A photo ID, or another way to prove it's your door
We check on every lockout; it's why you can trust us with a lock at all. ID locked inside? Mail, a lease on your phone, or a neighbor vouching works.
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02
Your exact address, plus a landmark
“The blue duplex behind the bakery on Ninth” beats a map pin that's two houses off. Porch light on at night if you can.
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03
A phone with some battery
The tech calls when they're close. If you're at 2%, tell the dispatcher and we'll agree on a meeting spot that doesn't depend on your phone.
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04
A quick think: is anything actually open?
Back door, garage keypad, a roommate twenty minutes away? Say so. We've told plenty of callers they don't need us, and that call is free.
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05
A card to pay with
Card, tap, or check. You'll get an itemized invoice on the spot. Nobody from this shop will ever demand cash to open your door.
Every lockout includes
- Trip fee and non-destructive entry included in the range
- Photo ID and proof-of-address check on every lockout. That rule protects you.
- After-hours adder stated on the phone, from the printed table
About 19 in 20 lockouts open without drilling. If yours is the twentieth, you'll hear the full replacement price first and can say no before we touch a drill.
lockout reviews, unfiltered
Rated 5 out of 5
House lockout, 11 pm“Quoted $95 to $140 plus the $85 overnight fee on the phone. Invoice said $220. Picked the lock in about six minutes, checked my ID against my mail before starting. Exactly what the website says happens.”
Rated 5 out of 5
Broken key extraction“Half my key snapped off in a 1940s mortise lock. The tech got it out without drilling and talked me out of replacing the lock. Said it just needed graphite. Charged the extraction, nothing else.”
no bait · no switch
Still locked out?
The dispatcher answers around the clock. You'll have a price range and a real arrival window before this sentence would have finished loading.
Mon to Sat, 8 am to 6 pm · lockout line answered 24/7