Questions, answered plainly

We don't chase promo prices. Our everyday price is the price, and on service and by-the-piece hardware we usually win anyway. If the gap on something ever feels silly, tell us at the counter. We'd rather fix it than lose you.

Call either store. We check both shelves while you're on the line, and we can hold the item at the counter until closing.

Most things, yes. The paint mixing counter and the fastener wall are at Main Street. The lawn & garden yard and propane are at Riverside. Each department page says where it lives.

No, but the Cedar Falls Tool Library takes donations gladly, and we'll check anything over and sharpen it at cost before you hand it on. Good tools deserve second lives.

Keys and glass while you wait. Sharpening and screens in 2 to 3 days. Lamp rewiring in about a week. You get a pickup date when you drop off.

Always. Bench prices are posted on the wall, and anything unusual gets an estimate before we touch it. No surprises at pickup.

Bring it back. We'll redo it or refund it. The bench has stood behind its work since Diane painted the prices on the wall in 1989.

Yes. Screens and lamps ride over on the morning truck. Just tell us which counter you want it back at.

Usually. We order from two regional warehouses, and most things land in 2 to 4 business days. We quote the price before ordering, and we don't mark up the freight.

Only for things the warehouse won't take back, like custom-cut or custom-tinted goods. Everything else you pay for at pickup.

In town, yes. It's free over $50, otherwise $7, usually same-day from the Riverside truck. Propane and glass we hand over in person at the store, for everyone's sake.

Bring it back and tell us what happened. A receipt helps but isn't required; most of what we sell, we remember selling. A fix from our bench that didn't fix it gets redone or refunded.

If we tinted it wrong, always. If you changed your mind, we'll re-tint it darker when we can, or take it for the community paint swap.

Never. There are no fees either, and they work at both stores and the service bench.

No. Walk in with the broken thing on the third Sunday, 1 to 4 pm at Riverside. It's one item per visit when the line is long.

Wall Repair 101 is $10 and includes a take-home patch kit. You pay at the door.

Yes. The Repair Café has a supervised take-apart table, and teens are welcome at workshops with a grown-up.